Learning Objectives

• Explain the difference between outputs, outcomes and impacts
• Explain the difference between commercial value, efficiency value, market value, customer value and future value

Introduction

We don’t have jobs just to fill the time. We should focus our efforts on delivering as much value as we can. You don’t have to finish everything on your to-do list. Whenever you choose to do something, you implicitly choose not to do something else. Learn to identify some tasks that will deliver more value in your available time.

A typical project can be measured at several stages. The latter measures are closer to value, but these are harder to quantify:

• Inputs → Effort → Outputs → Outcomes → Impact

Exercises