Learning Objectives

  • Understand active listening techniques and skills as well as good listening habits.


Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness and on the quality of your relationships with other people.


What is active listening? (20 minutes)

Goal: Learn about active listening

  1. Watch this short video on what Active Listening is.
  2. Read this piece on Active Reading to get a more in-depth understanding of why listening is such an important skill and how you can improve it.

Write down open-ended questions. (40 minutes)

Goal: Prepare for the Saturday’s lesson.

Considering what you have learned regarding Active Listening, write down some open-ended questions related to building relationship, building empathy and resolving conflicts which you will use in the lesson.